About Jana Sevaka

Jana Sevaka initiative was launched to provide Doorstep Delivery of Government Services citizens in order to ease the life of citizens. It is an enhanced assisted delivery model wherein citizens can avail services at their doorstep.

Janasevakas are available from 8AM to 8PM to cater to citizens requests so that citizens can avail the service at their convenient time.

Citizens can book slot via call center(080-44554455) where well-trained call center executives are available to assist citizens in availing this service. Slot can be booked through mobile app (Mobile One) and website (www.janasevaka.karnataka.gov.in) as well.

Jana Sevaka pilot project was launched in T. Dasarahalli assembly constituency of Bengaluru North on 02.03.2019. This program was extended to three more assembly constituencies - Rajajinagar, Mahadevapura and Bommanahalli by Hon’ble CM of Karnataka on 04.02.2020. It was further extended to Yeshwanthpur assembly constituency on January 18, 2021. Currently 80 services are being offered through Janasevaka.

Till now, 2,00,000+ applications have been received through Janasevaka.

The envisioned benefits of this initiative are
  • Time saving as citizens do not need to wait in queue to avail services
  • Cost saving as citizens do not need to travel to government offices or citizen service centers to avail these services
  • No more dependency on middlemen
  • Janasevaka visit can be booked anytime between 8AM to 8PM at the convenience of the citizens
  • Convenience to senior citizens and physically challenged citizens